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Our central
station is not only
UL approved but FM certified as well. FM certification require
central stations to do these types of things as well, but is more industrial than UL.
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Three redundant
main frame computers.
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Fully redundant
telephone switch with Locally Survivable Processor (LSP) in Arizona.
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Multiple path
routing phone line protection.
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Three major phone
line carriers to ensure availability.
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True on-line UPS
power.
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Redundant natural
gas and diesel back up generators.
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Hot back up for
all antennas and receivers.
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Our central
station has an
industry leading response time high of 15.48 seconds.
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All alarms are
called from your home or business on an 800 number provided by DLA.
You will never see a long distance charge on your phone bill.
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Highly trained
dispatchers with background checks and meet local licensing requirements.
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State of the art
technology |
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UL Listed, FM
approved, and IQ certified. |
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Privately held
company. |
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Redundant
facilities in New Jersey, Texas, & Arizona. |
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We have
28 dispatchers on the day shift (the most busiest time
of the day), 18 on the afternoon shift, and
8 on the midnight shift 24/7 365 days a year.
We also have on every shift, a manager and floor supervisor that walks the
floor to make sure every call is being handled correctly. |
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Dispatcher
Training |
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Full time
training manager |
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Full times
training supervisor |
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Six levels of
training |
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Monthly and
quarterly evaluations |
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Rewards and
benefits program to promote excellence |
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In-house
emergency procedures reviewed monthly to ensure preparedness
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80% are located in their homes
(a local alarm company in the area who boasts they have the only in house central
station in the tri-county area is located above a small general store). |
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One person on duty to handle all
receptionist duties, service calls, and alarm dispatching (at some time they
have to use the restroom, take a break, or go outside to take a smoke break). |
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If power goes out signals revert to
MS-DOS format and have to be translated by account books manually. |
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Normally no back up generator
in place and if it is it's portable and not normally tested. |
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Alarm signals
are called from your home or business on local lines (have you checked your
phone bills lately?) |
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No redundancy
for phone lines, computers, or central station if something should happen to
it. |
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No radio or
cellular back up systems. |
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Anyone in the
company has access to all customer vital records, even helpers, cleaning
crews, or anyone else who comes in to visit. |
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Normally staffed by friends or relatives and lucky if they have a background check or follow local
licensing. |
In the State of Maryland
anyone that has vital access to alarm information (including salespersons) must
be licensed by the Maryland State Police. Doe's your Company?
We do.
Ask your local or
prospective alarm company about what their central station has to offer you or
if you could tour their central station facility. DLA offers
scheduled tours of their central station on a request basis. The
true bottom line to ask yourself is,
WHAT DOES
PEACE OF MIND MEAN TO YOU?
OURS
THEIR'S
Print out our
check list to help you choose your alarm company.
Click
here to get more
information on our UL approved central station.
