An astounding and unexpected number of people are dropping their (POTS) plain old telephone system, for the latest trends in phone service, VoIP. According to Frost & Sullivan there were 100,000 VoIP users at the end of 2003. Just halfway through 2004 the number jumped to more than 500,000.

The draw to such a change is most often cost related. Traditional phone companies charge use fees and by the minute charges, coupled with long distance fees. VoIP companies are charging a flat fee somewhere between $15.00 to $30.00 US per month, for unlimited calls to anywhere in the US and Canada.

VoIP works by digitizing voice signals from your phone and sending them over the Internet via your home or business computer. While people are scrambling to make the switch and begin to count the money they are saving, they may not realize that there is a good possibility that they are cutting the link between their alarm system and the monitoring station. Another link that is lost in most cases is traditional 911 services, as VoIP does not capture data for emergency response.

When your alarm goes off due to an attempted break in, is no time to find out that the monitoring response that you have been faithfully paying for is not available for you. The Alarm Company has no way of knowing that you switched services. You should be sending a test signal monthly, to assure yourself that the system is working properly, no matter who you are connected through. Be advised that if you are using VoIP and the signal goes through, it does not mean that it will always be as clear. The volume of traffic on the Internet can and will vary the quality of the digitized signal it sends.

If you find yourself intrigued by this revolution in phone services and are dependent on alarm system dispatch as part of your security plan, you should consider the pitfalls and options.

* If power fails to the premise, your VoIP will fail also since it has a limited back up battery for around an hour, if it has one at all or if the battery even works.   These batteries DO NOT recharge.

* You may not be able to use 911 services.

* Your signal may go through giving you a false sense of security, as it may not work next time.

* You may have already switched to VoIP and not realize that your alarm is not being monitored.

If you elected to utilize VoIP to save money on long distance. You might consider maintaining a standard limited use phone line to take care of your security communications, 911 and phone backup should power fail. The (limited use) phone line cost around $15.00 per month without long distance and all the bells and whistles.

If you don't want that, you could choose to install the now popular and reasonably priced cellular back up that will make your alarm call over our cellular network incase the alarm system could not go through on the VoIP. This device can be purchased from DLA and installed with a small monthly charge added to your normal monitoring bill.

If you are a DLA customer and thinking about or have already switched over to VoIP, please call or email our office to discuss your options or to schedule a free check up of your system as to how this will relate to your security.